Refund Policy

Effective Date:2025.09.01

Kana-Soft is committed to providing reliable software and a positive user experience. This refund policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

• The software fails to operate due to a confirmed critical issue
• The license key is not delivered or cannot be activated due to technical problems
• Other cases deemed appropriate by Kana-Soft

Refund eligibility is determined on a case-by-case basis.

2. How to Request a Refund

To request a refund, please contact us within 14 days of purchase, providing the following information:

• The email address used during purchase
• Your license key (if issued)
• A description of the issue or reason for the refund

We will review your request and respond with instructions regarding the refund process.

3. Refund Method and Timing

Refunds are processed through Paddle, our payment provider.
Please allow several business days for the transaction to complete.
Any transaction fees will be covered by Kana-Soft.

4. Exclusions

Refunds may not be granted in the following cases:

• Misunderstanding of product specifications or features
• Issues caused by the user's environment (e.g., unsupported OS, conflicts with security software)
• Loss of license key or inability to use the software due to user error

Contact

Kana-Soft
[e-mail]
[URL]